After your order is placed and processed, it begins international transit to the U.S. Once it arrives at the U.S. port, it will go through customs clearance. After clearance is completed, the package is handed over to FedEx or UPS for final delivery to your address.

Shipping journey:

Order Placed → In Transit → U.S. Port Arrival → Customs Clearance → FedEx / UPS Pickup → Delivered

Shipping times may vary depending on the product, destination, and customs processing. In most cases, standard delivery takes about 3–4 weeks.

Please note that international transit and customs clearance may affect the final delivery timeline.

This is normal for many international shipments. Tracking may not show updates during the overseas transit stage. In most cases, tracking becomes active only after the package clears customs and is picked up by FedEx or UPS in the U.S.

In most cases, the tracking number entered in our system is a full-route tracking number, not a FedEx or UPS tracking number. Because of this, it may not be searchable on the FedEx or UPS website.

You can use this tracking number on our Track My Order page to view the detailed shipping status of your package throughout the journey.

This does not mean there is a problem with your shipment. Once the package is handed over to FedEx or UPS for final delivery, their tracking updates may then become available.

Once your shipment arrives at the U.S. port, it enters the customs clearance process. After customs clearance is completed, the package is released and transferred to the local carrier for final delivery.

Customs clearance usually takes about 3–5 business days, although timing may vary depending on port conditions, customs workload, holidays, or other factors beyond our control.

After customs clearance, most orders are delivered by FedEx or UPS for the final domestic delivery stage.

Delivery updates usually begin once the package has been picked up by the local carrier and scanned into their system. At that point, you should be able to see movement such as pickup, transit, and estimated delivery updates.

Not necessarily. International shipments may experience temporary delays due to customs processing, port congestion, weather, carrier scheduling, or holidays. In many cases, the order is still moving normally even if tracking has not updated yet.

If your shipment has shown no update for an extended period, please feel free to contact us and we’ll be happy to check it for you.

If you need to update your shipping address, please contact us as soon as possible. We will do our best to assist before the order is shipped or transferred to the carrier. Once the package is already in transit, address changes may be limited.

If your order arrives damaged, please contact us promptly and include clear photos of the item and packaging. Our support team will review the case and help provide an appropriate solution.

If any parts or items are missing, please reach out to us with your order number and photos if possible. We’ll check the shipment details and assist you as quickly as we can.

If you have any questions about your shipment, tracking, delivery status, or order support, please contact us at:

service@vinlighting.com

We’re always happy to help.