After-Sales Support

We’re here to support you after your purchase. Find help for common order-related questions, including address changes, damaged items, missing parts, installation issues, and more.

Update My Shipping Address

If you need to update your shipping address, please contact us as soon as possible.

Once an order has been shipped or handed over to the carrier, address changes may be limited. If your order is still being processed, we will do our best to update the address in time.

Please include:

  1. Your order number
  2. Your full correct shipping address
  3. Your phone number

Report a Damaged Item

If your item arrives damaged, please contact us promptly so we can review the issue and assist you as quickly as possible.

To help us process your request efficiently, please send clear photos of:

  1. The damaged item
  2. The outer packaging
  3. The shipping label, if visible

Please include:

  1. Your order number
  2. A brief description of the issue
  3. Clear photos of the damage

Our team will review the case and provide an appropriate solution as soon as possible.

Missing Parts / Replacement Parts

If any parts are missing from your order, or if you need replacement parts, please contact us and let us know which item or part is needed.

To help us identify the correct part, please provide:

  1. Your order number
  2. Photos of the item
  3. Photos of the missing or affected part area
  4. A short explanation of what is needed

We will review the details and assist you with the next steps.

Need Installation Help?

If you have questions during installation, feel free to reach out to us.

To help us better understand the issue, please send:

  1. Your order number
  2. Photos or a short video of the installation issue
  3. A brief description of the problem

Our team will do our best to provide guidance and support.

Questions About Shipping Delays

International shipments may sometimes experience delays due to customs clearance, port congestion, carrier scheduling, weather, or holiday volume.

If your tracking has not updated for some time, this does not always mean there is a problem with your shipment. You may also visit our Shipping FAQ page for more details about the shipping process.

If you still have concerns, please contact us with your order number and we’ll be happy to check for you.

Returns & Exchanges

If you would like to request a return or exchange, please contact us first so we can review your order and assist you according to our store policy.

When reaching out, please include:

  1. Your order number
  2. The item(s) you would like to return or exchange
  3. The reason for the request
  4. Photos, if applicable

Our team will review your request and advise you on the next steps.

Contact Support

If you need help with your order, please email us at service@vinlighting.com and include your order number so we can assist you more quickly.