Lighting Product Basics

 Q: Are there installation Instructions?

A: Some of the products have specific installation videos. If you don’t know how to install the lights, you can contact our customer service at support@vinlighting.com. Alternatively, you can find installation instructions online.

 Q: Are bulbs included with the light fixture?

A: Bulbs are not included unless noted.

 Q: What’s the wattage of the bulb?

A: It depends on what bulb you bought. The product which includes bulbs will be noted with max wattage.

 Q: What is the color temperature of an LED?

A: Kelvin range: Warm Light (3000K), Neutral Light (4000K), Cool Light (6000K)

 Q: What’s the Three-Color Changing Light?

A: This light has three different Kelvin ranges. You can use a wall switch, on-off. It will change the color of the LED light. The three-color changer is not compatible with dimmers.

 Q: Does the voltage of the lamps meet our national standards?

A: Yes, the voltage is between 110V - 240V.

 Q: Does the lamp support dimming?

A: Generally, we will note on the product page if the product includes a bulb. If the light needs a light bulb as a light source, you can purchase a light bulb that supports dimming and install it.

 Q: How do I maintain the products?

A: We recommend that lighting equipment be cleaned regularly. Under normal circumstances, use a regular cleaning cloth. Gently wipe the dust on the surface of the lamp. We are not responsible for damage caused by improper cleaning, use of cleaning products, or misuse.

 Q: Are there variations among products?

A: Every effort has been made to portray items accurately. However, slight variations may occur. All measurements quoted are approximate. Color reproduction is as accurate as possible with photographic processes and printed materials. Please, note there may be color variations depending on the calibration and screen’s setting. Every one of our products is hand-crafted. There may be slight variations in assembly and finishes from one piece to another. The latter does in no way affect the quality, craftsmanship, aesthetic, or function of the piece.

 Q: How long is the wire / how long is the rod?

A: The default length of the wire is 150cm/59″, but we support custom lengths according to your needs. The length of the rod is written on the product page. They vary from different products.

Orders & Payments

 Q: How secure is my online order?

A: We are committed to protecting your personal information. We are also committed to providing a secure online experience. We use industry-standard encryption and password protection technologies with SSL (Secure Socket Layer). We do not store sensitive information, including any payment data, on our servers.

 Q: Do I need to create an account to place the order?

A: Orders can be placed without creating an account.

Of course, I suggest you create an account. You can enjoy a better shopping experience.

 Q: How do I know an order is confirmed?

A: After you've completed your purchase, we will send you a confirmation email to the provided email address. The email will contain all your order information. After this, we begin to process your order and get it ready for shipment. Upon shipment, you will receive a second email with all your tracking information. You can track your orders.

 Q: Can I View Products Before Purchase?

A: We are an internet business. For that reason, we do not have a traditional bricks-and-mortar store to view our products. By eliminating these overheads we can offer prices far lower than traditional retailers who do.

 Q: How Do I Place An Order For Products That Are Currently Out Of Stock?

A: Usually we guarantee that the stock of the goods on the shelves is sufficient. but the stock of some customized products and sizes exceeding the logistics limit will be set to 0. Please contact us to confirm the product inventory.

 Q: How do I change or cancel an order?

A: We know how important your order is, so we aim to fulfill orders as quickly as possible.

• Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
• Orders canceled beyond 24 hours after payment confirmation will be eligible for a partial refund. The refund will consist of the full shipping cost and 30% of the product purchase price.
• Once your order has been shipped, it can no longer be canceled.

 While we cannot cancel or change an order once it has been placed you are welcome to return the item to us following our Return Policy.

 Q: I want to return my purchase! What do I do?

A: You can find in the Return Policy.

 Q: Can I purchase multiple products in a single order?

A: Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want. Then, press the “add to cart” button. This will add the product to your cart. You can find them in your shopping cart when you're ready to purchase your item.

Shipping & Delivery

 Q: Do You Ship Internationally?

A: We exclusively ship to addresses within the United States and Canada. Your order can be shipped to any address (excluding PO boxes/APO/FPO addresses) in the contiguous United States, Alaska, or Hawaii. You can contact us for information about shipping to your region or country.

 Q: How Much Does Shipping Cost?

A: We have 2 shipping methods, the billing methods are as follows:

• Standard shipping: free shipping on all orders
• For expedited shipping charges please look for our Shipping Policy.

 Q: What Shipping Methods Are Available?

A: UPS, FedEx, USPS EMS, etc. You can contact us for specific information and costs if you want to specify the specific logistics method.

 Q: Does Your Postage Fee Include Insurance?

A: Yes, all shipping costs include full insurance. Please ensure that you check your order in full as soon as you receive it. If there are any issues with the delivery received (e.g. a product arrives damaged, your order isn't as expected or you have any other issues) then please notify us within 30 natural days of delivery receipt.

 Q: How to Track the Package?

A: Once an order has shipped out, we will send you a Shipping Confirmation email. It will include the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.

 Q: My order has arrived damaged what can I do?

A: If your order arrives damaged, please contact us with images or a video documenting the product and any damage incurred. We will do our best to resolve the problem.

Others

 Q: I'm not sure what product to buy. Can you help?

A: Absolutely! Feel free to send us an email and we'd be happy to help you find what product is best for you.

 Q: Why Sign Up for the Newsletter?

A: Sign up for the newsletter. You will be the first to hear about new product releases, sales, competitions, and promotions!

 Q: What do I do if I have missed items in my order?

A: If something is still missing, please contact us immediately at support@vinlighting.com

 Q: Do you offer bulk or business discounts?

A: We do, if you are a business owner, interior designer, or real estate developer, please reach out to us for custom invoicing and exclusive discounts.

Unanswered Questions?

If you have a question that isn't answered here please don't hesitate to contact us. Email:support@vinlighting.com.